uTIPu™ Enables Citrix Systems Customers and Employees to Share Application Tips in Video
Boca Raton, Fla. 8/19/2008 uTIPu Inc., the provider of a knowledge networking platform, powers the new Citrix Systems VideoTips community site (http://citrix.utipu.com) to enable its customers, employees and partners to create and share video help tips about Citrix products.
uTIPu Community is a Web 2.0 service that enables any organization to rapidly create a branded community website for communicating help tips about its applications, services and processes in video. Using uTIPu’s one-click TipCam™ screen recorder, anybody can record and publish help tips easily. With broad grassroots participation, the website quickly grows into a content-rich, searchable, and user-rated video library about an organization’s products and services.
Citrix has had its online community forums for quite some time. But for many help tips, words and still-screenshots are still limiting. A video showing all steps of a help tip including mouse clicks and voice narration is worth more than a thousand words. “We find that screencasts are very effective in communicating application and configuration tips,” said Chris Fleck, vice president of Solutions Development at Citrix. “The challenge that we have had is to make such video creation and sharing easy enough for everyone in the Citrix Community to participate. The uTIPu solution provides a great enhancement to our new community site (community.citrix.com).”
“I am very impressed by the Citrix vision of engaging its customers and employees in an active, constructive conversation about its products and services using Web 2.0 technologies,” said John Yin, chief executive officer of uTIPu. “In order to include both non-technical and technical people in the same conversation, the communication needs to be visual and free of technical jargons. uTIPu makes ‘See What I’m Saying’ possible between these two groups of people.”
uTIPu Community is now available to any organization that wants its users to share knowledge about its products, services and processes.
About uTIPu
uTIPu provides a knowledge networking platform that makes knowledge sharing simple. It enables businesses and professionals to capture knowledge by recording computer activities as videos and to build online communities for sharing them. This makes it easy for customers of uTIPu to provide user-friendly help and technical support, strengthen customer relationships, and promote best practices. For more information, please visit www.utipu.com.
Media Contact:
Chad Roll
561.262.3474
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uTIPu and TipCam are trademarks of uTIPu Inc. Citrix® is a trademark of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.
March 7th, 2009 at 5:20 am
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April 2nd, 2009 at 5:24 pm
I’m kind of surprised by this because doesn’t Citrix have their own screen recording solution at GoView.com?
February 3rd, 2010 at 5:01 pm
Actually Citrix started using our tool and service before they developed GoView. Have you used both? I would like to hear your feedback.
John